Terms & Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY:
1. Application and Acceptance of the Terms
1.2 You may not use the Services and may not accept the Terms if (a) you are not of legal age (at least 16 years old) to form a binding contract with petfinn.com, or (b) you are not permitted to receive any Services under the laws of local countries / regions including the country / region in which you are resident or from which you use the Services.
1.3 You acknowledge and agree that petfinn.com may amend any Terms at any time by posting the relevant amended and restated Terms on the Site. By continuing to use the Services or the Site, you agree that the amended Terms will apply to you.
1.4 If petfinn.com has posted or provided a translation of the English language version of the Terms, you agree that the translation is provided for convenience only and that the English language version will govern your uses of the Services or the Site.
1.5 You may be required to enter into a separate agreement, whether online or offline, with petfinn.com or our affiliate for any Service (“Additional Agreements”). If there is any conflict or inconsistency between the Terms and an Additional Agreement, the Additional Agreement shall take precedence over the Terms only in relation to that Service concerned.
1.6 The Terms may not otherwise be modified except in writing by an authorized officer of petfinn.com.
2. Provision of Services
2.1 You must register on the Site in order to access and use some Services. Further, petfinn.com reserves the right, without prior notice, to restrict access to or use of certain Services (or any features within the Services) to users (“Users”) or subject to other conditions that petfinn.com may impose at our discretion.
2.2 Some Services may be provided by petfinn.com’s affiliates on behalf of petfinn.com.
2.3 Services (or any features within the Services) may vary for different regions and countries. No warranty or representation is given that a particular Service or feature or function thereof or the same type and extent of the Service or features and functions thereof will be available for Users. petfinn.com may in our sole discretion limit, deny or create different levels of access to and use of any Services (or any features within the Services) with respect to different Users.
2.4petfinn.com may launch, change, upgrade, impose conditions to, suspend, or stop any Services (or any features within the Services) without prior notice except that in case of a fee-based Service, such changes will not substantially adversely affect the paying Users in enjoying that Service.
3. Users Generally
3.1As a condition of your access to and use of the Site or Services, you agree that you will comply with all applicable laws and regulations when using the Site or Services.
3.2You agree to use the Site or Services solely for your own private and internal purposes. You agree that (a) you will not copy, reproduce, download, re-publish, sell, distribute or resell any Services or any information, text, images, graphics, video clips, sound, directories, files, databases or listings, etc available on or through the Site (the “Site Content”), and (b) you will not copy, reproduce, download, compile or otherwise use any Site Content for the purposes of operating a business that competes with petfinn.com, or otherwise commercially exploiting the Site Content. Systematic retrieval of Site Content from the Site to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from petfinn.com is prohibited. Use of any content or materials on the Site for any purpose not expressly permitted in the Terms is prohibited.
3.4petfinn.com may allow Users access to content, products or services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise), API or otherwise to such third parties' websites. You are cautioned to read such websites' terms and conditions and/or privacy policies before using the Site. You acknowledge that petfinn.com has no control over such third parties' website, does not monitor such website, and shall not be responsible or liable to anyone for such web site, or any content, products or services made available on such website.
3.5You agree not to undertake any action to undermine the integrity of the computer systems or networks of petfinn.com and/or any other User nor to gain unauthorized access to such computer systems or networks.
3.6You agree not to undertake any action which may undermine the integrity of petfinn.com’s feedback system, such as leaving positive feedback for yourself using secondary email accounts or through third parties or by leaving unsubstantiated negative feedback for another User.
3.7By posting or displaying any information, content or material (“User Content”) on the Site or providing any User Content to petfinn.com or our representative(s), you grant an irrevocable, perpetual, worldwide, royalty-free, and sub-licensable (through multiple tiers) license to petfinn.com to display, transmit, distribute, reproduce, publish, duplicate, adapt, modify, translate, create derivative works, such as using as product description on petfinn.com, advertising outside petfinn.com and otherwise use any or all of the User Content in any form, media, or technology now known or not currently known in any manner and for any purpose which may be beneficial to the operation of the Site, the provision of any Services and/or the business of the User. You confirm and warrant to petfinn.com that you have all the rights, power and authority necessary to grant the above license.
4.1Customers agree to provide all information and materials as may be reasonably required by petfinn.com in connection with orders placed at petfinn.com. petfinn.com has the right to suspend or terminate any Customers account if the Customer fails to provide the required information and materials or provides inaccurate or fraudulent information.
4.2 Each User agrees that petfinn.com shall not be liable or responsible for any damages, claims, liabilities, costs, harms, inconveniences, business disruptions or expenditures of any kind that may arise as a result of or in connection with any use or storage of any products purchased from petfinn.com.
4.3Finn will maintain all applicable PCI DSS standards and protect all data provided by the cardholder.
4.1When you make a purchase, you agree that the risk of loss transfers from Finn to you from the moment our shipping carrier delivers your order to the destination provided in your purchase.
5. Limitation of Liability
5.1TO THE MAXIMUM EXTENT PERMITTED BY LAW AND EXCEPT AS SET FORTH HEREIN OR IN WARRANTIES ISSUED BY PETFINN.COM, THE PRODUCTS AND SERVICES PROVIDED BY FINN ON OR THROUGH THE SITES ARE PROVIDED "AS IS", "AS AVAILABLE" AND “WITH ALL FAULTS”, AND FINN HEREBY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY WARRANTIES OF CONDITION, QUALITY, DURABILITY, PERFORMANCE, ACCURACY, RELIABILITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL SUCH WARRANTIES, REPRESENTATIONS, CONDITIONS, AND UNDERTAKINGS ARE HEREBY EXCLUDED.
5.2TO THE MAXIMUM EXTENT PERMITTED BY LAW, FINN MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE VALIDITY, ACCURACY, CORRECTNESS, RELIABILITY, QUALITY, STABILITY, COMPLETENESS OR CURRENTNESS OF ANY INFORMATION PROVIDED ON OR THROUGH THE SITES; PETFINN.COM DOES NOT REPRESENT OR WARRANT THAT THE MANUFACTURE, IMPORTATION, EXPORT, DISTRIBUTION, OFFER, DISPLAY, PURCHASE, SALE AND/OR USE OF PRODUCTS OR SERVICES OFFERED OR DISPLAYED ON THE SITES DOES NOT VIOLATE ANY THIRD PARTY RIGHTS; AND PETFINN.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND CONCERNING ANY PRODUCT OR SERVICE OFFERED OR DISPLAYED ON THE SITES.
5.3Any material downloaded or otherwise obtained through the Site is done at each User's sole discretion and risk and each User is solely responsible for any damage to petfinn.com’s computer system or loss of data that may result from the download of any such material. No advice or information, whether oral or written, obtained by any User from petfinn.com or through or from the Site shall create any warranty not expressly stated herein.
5.4Each User hereby further agrees to indemnify and save petfinn.com, our affiliates, directors, officers and employees harmless, from any and all losses, damages, claims, liabilities (including legal costs on a full indemnity basis) which may arise, directly or indirectly, as a result of any claims asserted by Third Party Rights claimants or other third parties relating to products offered or displayed on the Site. Each User hereby further agrees that petfinn.com is not responsible and shall have no liability to you, for any material posted by others; including defamatory, offensive or illicit material and that the risk of damages from such material rests entirely with each User. petfinn.com reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with petfinn.com in asserting any available defenses.
5.5petfinn.com shall not be liable for any special, direct, indirect, punitive, incidental or consequential damages or any damages whatsoever (including but not limited to damages for loss of profits or savings, business interruption, loss of information), whether in contract, negligence, tort, equity or otherwise or any other damages resulting from any of the following.
- the use or the inability to use the Site or Services;
- any defect in goods, samples, data, information or services purchased or obtained from a User or any other third party through the Site;
- unauthorized access by third parties to data or private information of any User;
- statements or conduct of any User of the Site; or
- any matters relating to Services however arising, including negligence.
5.6Notwithstanding any of the foregoing provisions, the aggregate liability of petfinn.com, our employees, agents, affiliates, representatives or anyone acting on our behalf with respect to each User for all claims arising from the use of the Site or Services during any calendar year shall be limited to the greater of (a) the amount of purchase price the User has paid to petfinn.com or our affiliates during the calendar year and (b) $1,000. The preceding sentence shall not preclude the requirement by the User to prove actual damages. All claims arising from the use of the Site or Services must be filed within one (1) year from the date the cause of action arose.
5.7The limitations and exclusions of liability to you under the Terms shall apply to the maximum extent permitted by law and shall apply whether or not petfinn.com has been advised of or should have been aware of the possibility of any such losses arising.
6. Force Majeure
6.1Under no circumstances shall petfinn.com be held liable for any delay or failure or disruption of the content or services delivered through the Site resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.
7. Intellectual Property Rights
7.1petfinn.com is the sole owner or lawful licensee of all the rights and interests in the Services, Site and the Site Content. The Site and Site Content embody trade secrets and other intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the Site and Site Content shall remain with petfinn.com, our affiliates or licensors of the Site Content, as the case may be. All rights not otherwise claimed under the Terms or by petfinn.com are hereby reserved.
7.2"petfinn.com", “FINN” and related icons and logos are registered trademarks or trademarks or service marks of petfinn.com,
7.3 petfinn.com may have independent third parties involved in the provision of the Services (e.g., the authentication and verification service providers). You may not use any trademark, service mark or logo of such independent third parties without prior written approval from such parties
8.1All legal notices or demands to or upon petfinn.com shall be made in writing and sent to petfinn.com personally, by courier, certified mail, or facsimile to the following address:100 Crosby St Suite 506, New York, NY 10012. The notices shall be effective when they are received by petfinn.com in any of the above-mentioned manners.
8.2All legal notices or demands to or upon a User shall be effective if either delivered personally, sent by courier, certified mail, by facsimile or email to the last-known correspondence, fax or email address provided by the User to petfinn.com, or by posting such notice or demand on an area of the Site that is publicly accessible without a charge. Notice to a User shall be deemed to be received by such User if and when.
- petfinn.com is able to demonstrate that communication, whether in physical or electronic form, has been sent to such User, or
- Immediately upon petfinn.com posting such notice on an area of the Site that is publicly accessible without charger
8.3You agree that all agreements, notices, demands, disclosures and other communications that petfinn.com sends to you electronically satisfy the legal requirement that such communication should be in writing
9. General Provisions
9.1Subject to any additional agreements, the Terms constitute the entire agreement between you and petfinn.com with respect to and govern your use of the Site and Services, superseding any prior written or oral agreements in relation to the same subject matter herein.
9.2petfinn.com and you are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by the Terms.
9.3If any provision of the Terms is held to be invalid or unenforceable, such provision shall be deleted and the remaining provisions shall remain valid and be enforced.
9.4Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.
9.5petfinn.com’s failure to enforce any right or failure to act with respect to any breach by you under the Terms will not constitute a waiver of that right nor a waiver of petfinn.com’s right to act with respect to subsequent or similar breaches.
9.6petfinn.com shall have the right to assign the Terms (including all of our rights, titles, benefits, interests, and obligations and duties in the Terms to any person or entity (including any affiliates of petfinn.com). You may not assign, in whole or part, the Terms to any person or entity.
9.7The Terms and Conditions shall be governed by the laws of the State of New York without regard to its conflict of law provisions.
10. Returns, Refunds, and Cancellations
10.1Cancellations Policy. You may cancel your subscription at anytime by visiting your User Account page and following the instructions located therein, or by contacting us at firstname.lastname@example.org. Changes to, or cancellations of, your subscription, may also be subject to additional timing and other restrictions set forth by Finn Wellness. If you cancel the Subscription Service, your subscription will terminate immediately except as to ANY ORDER(S) IDENTIFIED AS “PROCESSING” OR “SHIPPED” ON YOUR USER ACCOUNT PAGE which CANNOT BE CANCELED. YOU WILL BE RESPONSIBLE FOR ALL CHARGES (INCLUDING ANY APPLICABLE TAXES AND OTHER CHARGES) INCURRED WITH RESPECT TO ANY ORDER IDENTIFIED AS "PROCESSING" OR "SHIPPED" PRIOR TO THE CANCELLATION OF YOUR SUBSCRIPTION. If you cancel the Subscription Service, there is no guarantee that your User Content will be saved.
10.2Return Policy. We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. If you are dissatisfied with your product for any reason, please contact email@example.com so we can evaluate the issue and make it right.
To be eligible for a return, you must provide your order number and reason for return. You'll also need the receipt or proof of purchase.
10.3Refunds and Credits. If you are dissatisfied with your product and/or something is missing from your package, please contact us at firstname.lastname@example.org and we may, in our sole discretion, issue a credit and/or refund. Unless otherwise provided by law or by a particular offer from us, all purchases are final and non-refundable.